5 Fixes For Facebook Messenger Calls Not Ringing On Mobile

Before You Begin

Reboot the phone to close the Messenger app completely and relaunch it. Try clearing the Messenger app’s cache and data files to fix corrupt cache files or bugs. Disable DND mode. In fact, check if any other focus mode is enabled preventing the Messenger app from ringing on calls.

1. Unmute Individual Contact From Messenger

Sometimes someone can call you impulsively or at the wrong time forcing you to mute their calls for good. You may have forgotten about it. iPhone

Android

2. Check Messenger’s DND Mode

Your phone is not the only app with DND settings. Messenger has its own DND option which when enabled will silence incoming calls and notifications for chat messages.

3. Disable ‘Play While Using App’ Option

This is a confusing setting that restricts notifications for messages and incoming calls only when you use the app. If the app is not in active use, notifications will be silenced. Go back to three-bar icon > cog icon > Notifications & sounds and disable Play while using app option.

4. Check Phone’s Sound Settings

Both Android and iPhone allow users to disable notifications including calls on the app level. Though they are enabled by default, you may have disabled them and forgotten all about it. On iPhone, go to Settings > Messenger > Notifications and enable Allow Notifications.

On Samsung or other Android phones, go to Apps > Messenger > Notifications and make sure Allow notifications is enabled and then Allow sound and vibration is also enabled.

5. Enable Background Refresh

If Facebook Messenger lacks the necessary permissions to run in the background, the app may fail to ring for calls and messages. Here’s how you can change that.  iPhone Go to Settings > Messenger and enable Background App Refresh. Android Long-press on the app icon, select i (info) icon, tap on Battery, and select either Optimized or Unrestricted.